ThinkRED
Red eh?
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I’m making an entry now simply because I miss making one for this blog already 
Checking this blog has been one of my automatically generated activities already — err, hope you were able to digest that. (Why do I use such weird, weird terms naman kasi?!)
Funny thing’s that people are checking out my blog in search of solutions for the problems they encounter in Cafe World. XD One of those stuff people frequently search via search engines is that their employees do no work in Cafe World – and, yeah, they’re able to reach my blog with searches like that; they are then led to that entry I have entitled Cafe World VS Restaurant City…. Hmm, maybe I should compile all those Cafe World-related stuff people search in search engines — well, just those that lead them to my blog
And, oh. This blog earned me a .25 upgrade in my OrCom152 class. Thanks, Sir Barry. And, yeah, maybe I would consider maintaining this blog at that
Virus spread!
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It was more than a month ago when we were tasked to make a video, post it on YouTube, and make it viral.
Then a week (or was that weeks) after that, Sir Barry invited Mr. Paolo Pangan (Yehey’s Digital Strategy Manager) over to give a lecture on viral marketing. Me talking to my self: sayang, had we learned how to do viral marketing early on, our videos would have been much successful.
Initially, I thought of Yehey! as a Pinoy version of Yahoo! I remember creating an account there when it was first made available to public. But no, Yehey! is offers services a lot more varied than that of Yahoo! Do visit their site to know more of what I am saying here
Speaking of viral videos, I just checked out our viral video in YouTube earlier — and what I saw really made me happy:
hits: 3311; and check out the comments
some more comments 
and then some more
Sorry for the photo-dump-like-feel Got excited much? Haha. I just think it’s plain amusing — I think Christian’s the only one in our group who’s still monitoring this video up to now. If it is that we were able to lay the right foundation for a video to be viral, or Christian’s been secretly promoting our videos up to now — still, something here tells me that we’re being effective
KFC. Tokyo Tokyo. Mister Donut.
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We had our final horrah (Barrientos, 2009) earlier at RAMCAR Food Group in Tomas Morato. We were made to do a comm plan for the company — you may check out the guidelines here.
RAMCAR Group of Comanies is a family-owned and managed conglomerate. Its most famous brands are Motolite, KFC, Tokyo Tokyo, and Mister Donut. Motolite is under the RAMCAR Battery Group — which, according to KFC employees, have really good incentive packages for its employees.
KFC and Mister Donut are doing great as well. However with the acquisition of Tokyo Tokyo in 2009, RAMCAR feels that a RAMCAR Food Group (RFG) must be form as well — yes, just like their counterpart for Batteries.
It is then, the consultants’ (us) task to provide the needs of its clients (RAMCAR Food Group) — out topic: employer branding.
Our group, Pink Splat, had three objectives for our comm plan: (1)for RFG’s corporate visual identity; (2) for internals; and (3) for externals.
Below’s one of Pink Splat’s posters for the RFG comm plan (made by collaterals department head, Tami Ruiz) — my favorite poster, actually:
I wouldn’t be posting our comm plan here anymore — too much for the toxicity part already
We did what we can do — had sleepless nights and draining brainstormings — and we’re happy with the outcome. 
Tags: Employer Branding, Jhe David, Jherramie Ann D. David, KFC, Mister Donut, OrCom, Organizational Communication, RAMCAR, Tokyo Tokyo, UP Manila
Insert reply here
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Checked my mail’s spam folder earlier for an e-mail (with attachment) from a group mate — but no, I did not find what I was looking for there. Instead, I found something unexpected: an e-mail from Arnold Garbriel Jonathan Conti — Conti’s Trinoma’s reply to the e-mail I sent them weeks ago.
Conti’s sent me a reply last Sunday, October 18, 2009. Below’s a screen shot of what Conti’s Pastry Shop and Restaurant sent me.
from contis_trinoma@yahoo.com
Urgh, I’m now feeling guilty — I didn’t state that I wanted disciplinary action be done to the Conti’s Trinoma staff I encountered. 
Yet, I think of Conti’s replying to the e-mail I sent them as something good — both for the company’s reputation and for the customer’s satisfaction.
Thank you, Conti’s Trinoma, for not snobbing that e-mail I sent you
Tags: Conti's, Conti's Trinoma, Jhe David, Jherramie Ann David, OrCom, Organizational Communication, UP Manila
Ditzy much?
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Alvina: Ang hirap magpaka-ditzy.
Eldin: Parang sakanya normal lang.
And yes, Eldin was referring to me with that statement.
We were tasked to make podcasts about anything OrCom life-related. Our group chose to make one on how fun and studies are balanced in the OrCom world.
No, we didn’t have a script to follow for our podcast — we just had a topic outline on hand since we wanted fluidity in our podcast. (now that explains Jheiho’s errors and all, hehe)
Here’s a copy of The O! with Aloloe and Jheiho. Enjoy.
Tags: Aloloe, Jhe David, Jheiho, Jherramie Ann David, OrCom, OrCom152, Organizational Communication, podcast, The O!
Complaining, et.al
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In our PR class with Sir Barry last sem, he asked us to share our experiences on having bad encounters with establishments’ staff. My classmates shared a lot — and Sir Barry shared his own experience as well. I can’t remember, though, whether his experience was with Shopwise or with PureGold.
He was shopping for Christmas baskets with his family that time. He asked for a staff’s help — but the staff happens to be impolite and unprofessional in dealing with him. I can’t really remember everything, but that’s basically how the story goes.
Anyways, Sir Barry dealt with his, erm, problem, lightly. He didn’t put himself in a shameful situation by arguing with the staff, pointing out their mistakes, and, well, being eskandaloso. Instead, he sent an executive (err, my memory’s capacity really sucks, sorry) an e-mail containing his sentiments — very professional, very Sir Barry. ;p
Sir Barry’s efforts weren’t put to waste. He got a reply from the executive, telling him that they already sent their staff to a training in response to his complaints — and, the executive showed how much they’ve appreciated what Sir Barry did by sending him a Christmas basket for free
No, you’re not reading a story book nor a sir-barry’s-so-great kind of post. I just wanted to share that from Sir Barry’s kwento, I learned how to deal with things better — that being lion-like in dealing with rude staff isn’t always the best option. Good PR skills’ a key here.
I had a disappointing experience with Conti’s Trinoma ealier. Yet I remained calm and composed — keeping in mind that I’ve learned a lot from my 4 years of stay in my degree already, and that I know PR.
I decided to, instead, send Conti’s an SMS after the encounter — asking for their company’s e-mail address since I had something to share with the management. The staff replied to my SMS with their e-mail addresses.
Conti's Logo
Here’s what I sent Conti’s:
Dear Ma’am/Sir,
I am Jhe David, a senior BA Organizational Communication student at the University of the Philippines Manila.
I am sending you this e-mail to let you know of the experience I had with Conti’s Trinoma earlier this evening.
My family and I regularly visit Conti’s Trinoma to grab goods for take-out since we reside nearby. We usually experience great service and get quality products from your store. What I experienced earlier, however, was quite disappointing.
It was around 8:45pm when I came in the store and ordered linguine in pesto sauce with seafoods (serving size’s good for 8 people). The cashier-on-duty called up the kitchen to check if how long I’d have to wait for my order to be served — she then told me that I’d have to wait for 30-45mins for my pasta. I asked her if I could just pay for what I ordered, and come back in 40mins to pick-up my order — she agreed.
45mins passed, I came back to the store, presented my receipt, and tried claiming my order. They asked me to sit down and wait till my order is served. Then a staff approached me, politely telling me that they already ran out of pesto sauce — meaning, they can’t serve my order.
I asked for reimbursement instead, and didn’t argue with the staff anymore since I knew that doing so wouldn’t really solve the problem — and I wouldn’t want to waste any of my and their time anymore.
I ordered for 2 slices of Mango Bravo instead. Still, to go — I wanted to bring something home for my brother. I sat down and waited for my order to be served. However, I cannot understand why it took them 15mins before having my order served — it was, after all, just two slices of cake. I was watching them, nobody was fixing my order. Had I not stood there in front of the cashier and politely asked that my order be fixed, nobody would have attended to my order.
Conti’s Trinoma is one of my personal favorites, I’m just sad and disappointed that I’ve experienced service that, for lack of a better term, sucked.
I really hope Conti’s Trinoma would address this concern immediately. I wouldn’t want to visit the store, going home with the same bad experience again. Perhaps the management could make better operations plan — or at least make sure their employees coordinate well.
Thank you, and good day!
Sincerely,
Jhe David
I just hope that Conti’s would give me a respond somewhat similar with how Shopwise/PureGold responded to Sir Barry’s e-mail. Hehe.
PS: Next time you hit Trinoma, try grabbing Conti’s Linguine in Pesto Sauce with Seafoods — I wouldn’t go as far as sending them an e-mail if their foods weren’t essential to my existence And, oh, Mango Bravo is love
Mango Bravo
Tags: Organizational Communication, OrCom, PR, Jhe David, Jherramie Ann D. David, Conti's, Customer relations
6 posts short.
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So, they said that by now, we should have a total of 20 entries in our comm blogs already. WordPress says I only got 14 posts.
Now, where would I get those 6 missing blog posts?! -.-
OrCom students only have 15-21 units per sem — but, heck, we’re as busy as bees! (really now??)
We make presentations, papers, research works, and (come fourth year) thesis.
Yes, thesis. That’s what almost every Senior OrCom student talks about via status updates in Facebook.
And, yes, you’ve read it right — us OrCom students are still very much active in SNS (Social Networking Sites) even with the busy schedule and academic demands we have
Socialization is truly a part of the OrCom practice — read: Silver Screen (OrCom Alumni Homecoming) was a hit! The organizers done well
On Silver Screen
Hmm.. No wonder we are still able to blog about things during hell weeks.
Stress? What stress? ;P
6 5 posts short
A 3 in my classcard.
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I browsed through my Friendster pics (yes, I still use friendster — at times) just now. Then memories of my almost stress-free high school life started making me smile.
4th Year High School Class Picture
Now I’m missing those days when we did not have much to worry about. We just had to study come quarterly examinations, pass our annual book reports, do our research-based homeworks (yes, those things we print out on bond papers then cut-out and paste in our notebooks), and have tons of fun with our peers.
Of course we had those stressful days too — I was just lucky that I went through those stressful times with the most optimistic, jolly, and caring people I know of. (naks! )
A semi-barkada under-the-table shot. Me-ann, Milli, and Remy are not in the picture with us. 
Those pictures I’ve posted above were taken on our 4th year in St. Paul. Now that I am, again, a 4th year student (in UP Manila this time, though), I can say that I’ve evolved much already — Organizational Communication contributed much to my evolution.
I can still remember Sir Barry asking us on how the OrCom program has changed us through the years that we were subjected to it. It was during the start of this sem that we were made to reflect on that question. I was among those people he called in class to answer the question he raised — being my usual self, though, I gave him an answer that was just meant to entertain the class.
I chose not to answer the question seriously at that time — not because I simply wanted to give my classmates a good laugh, but because I did not have anything in mind then.
Now that the sem’s almost ending, I can confidently say that OrCom had a huge role in defining the Jhe people know of now.
Before: Nothing and no one could make me speak alone in front of the class for more than 5 mins without having to say “kinakabahan ako.”
Now: I can make presentations and speeches that would last for more than 5 mins — yet I still feel that kaba, which I think is due to the fact that I know that the outcome of my actions would not only, if ever, damage my grade but my group mates’ grades as well.
Because it is in OrCom that our people skills are honed and applied.
Before: I used to do my homework as soon as I reach home; play Ragnarok and chat with friends till the sun rises; sleep; and go to school both to socialize and to study.
Now: I sleep as I reach home; do my school works till sunrise; and go to school both to socialize and to study.
Because it is in OrCom that we are made to learn the meaning of the words responsibility and consequences.
Before: I used to listen to my teachers’ lectures and write down their words (in verbatim) in my notebooks — one or two for each subject; study my notes and our books once in every quarter for the examinations; and wait for my name in that list of top 25 students written on our blackboards come distribution of cards day.
Now: I listen to both my professor’s lectures and my classmates’ opinions; write down my thoughts and learnings in my notebook — just one for all of my subjects for the semester; study my notes and those photocopied materials we get from Alva whenever the need arises; and pray for at least a 3 in my class cards come end of sem.
Because it is in OrCom that we are taught to be opinionated, resourceful, industrious, and hopeful.
If I am to make an entry on every bit of change OrCom has done to me, perhaps a day of thinking, reading, and writing would not be enough.
And yes, it is in OrCom that I learned how to really exaggerate things. Don’t ask why.
Employee needs and motivation: Cafe World vs. Restaurant City
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The conversation I had last night with Jona, Ericka, and Fiona via Facebook led to the making of this post. We were raving about how good Cafe World was as compared with Restaurant City. Moments later, Nikki joined the thread — and yes, we tried convincing her to play Cafe World with us.
A screen shot of my busy restaurant at Restaurant City
Apparently, Nikki wouldn’t want to abandon her big restaurant in Restaurant City. This line dropped by Jona, however, made much sense to me: “Nikki: Leave RC! Employees die there! Sa Cafe World, buhay forever. Hihi.”
My restaurant at Restaurant City -- with my dead employees intact.
I can’t help but agree with Jona’s statement. Death of employees not getting enough food and rest is among my concerns with Restaurant City as well. In Cafe World, I do not have to maintain my employees — I just have my menu to think about.
A screen shot of Jhe's cafe at Cafe World
Yet, in real life, employees shouldn’t be left out in an organization. As Organizational Communication students, we are knowledgeable of the importance of meeting the needs of employees and of keeping them motivated. Here’s something I got from my thesis draft:
Herzberg, in his Motivation-Hygiene Theory, used the labels motivators and motivating factors to identify aspects of work that make employees happy. Achievement, recognition, challenging work, responsibility, and advancement in the organization are included in the category of motivators. (Miller, 2003)
Maslow’s hierarchy of needs (as cited in Miller 2003) “proposes that humans are motivated by a number of basic needs.” (p.30) The said needs are further divided into two categories: the lower order needs (first three) and the higher-order needs (final two). Table 1 shows how basic needs could be satisfied in organizations.
| Table 1: Maslow’s Needs Hierarchy in the Organizational Context as cited in Miller | |
| Need Level | Example of Need Satisfaction in Organization |
| Level 5: Self-actualization
Level 4: Esteem Level 3: Affiliation Level 2: Safety Level 1: Physiological |
Work allowing the exercise of creativity
Internal: Rewarding work External: Bonus Pay Social relationships with co-workers Physically safe working conditions “Living wage” to allow purchase of food, clothing |
Eeek, I sounded too geeky there. Freaky. So there, the next time the elders would ask you why you spend hours playing Restaurant City/Cafe World when in fact there’s nothing in store for you there (like what my aunt told me when she saw me playing Cafe World till 4am earlier) — you can easily tell them that you are just practicing levels 1 and 4 of Maslow’s hierarchy of needs.
Hmm, I’m wondering when there’d be a real cheat available for Cafe World, though. I saw one in YouTube, but I read through the comments, and the cheat turned out to be a fake one
OC students got stranded at UPM
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This might be an untimely blog entry — since, I’d assume, we all haven’t fully recovered from Ondoy’s attack. But, here goes –
In lieu with Organizational Communication’s 25th birthday (yey!), we were required to participate in a conference organized by the 3rd year Organizational Communication students. It showed that the juniors did well in planning and organizing the event they were made to do — and I’d like to congratulate them for that. However, the weather wasn’t as celebrating as the Organizational Communication community was.
Flood covered the streets as it rained cats and dogs. We really wanted to go home as soon as we could, but Taft won’t allow us to — Taft got flooded already. We decided to wait until the flood subsides a bit. Aside from CAS, there’s no where else to go to (from where we were) but Rob Manila.
It was then around 5:30 in the afternoon when we decided to go back to CAS, UPM, and accept that ugly (and, well, sort of exciting, adventurous) truth — we were stranded already.
We were made to stay inside our classrooms. We were fed with Wendy’s burgers and spaghetti (ahh! those things that made us refugees happy ). We were allowed to do some recreational activities as well — we’ve had some dama competitions, a movie marathon, and a bit of campus-strolling and life stories sharing Not bad, huh?
We must not forget to thank our foster parents for the night — Professors Adeva, Bernadas, Inton, and Pulumbarit. Thank you, dear professors, for taking care of us last night
So, there, now that the OrCom ex-refugees (A.K.A. us) are home, here’s what some of them (or us) are up to:
for donations
Let’s be thankful that we’ve survived Ondoy — but may we not forget that we are also liable to the community. Let us do our best in extending help to those who’ve been much victimized by Ondoy.
OrCom, unite! Got this from ate Ana’s Facebook page:
From Sir Barry: MY PERSONAL APPEAL TO ORCOM STUDENTS&ALUMNI:We need your help for some OrCom students who lost all their clothes and homes to the flood.Pls,pls,lets contribute even a small amount for them.For alumni,I assigned OrCom senior Alvina Antonio to handle cash deposits (BPI Savings Account 2806 0322 46).For students,pls. get in touch with Nash Albacea or Jel Directo. Thanks guys!
Tags: Barry, donations, Jhe David, Jherramie Ann David, Ondoy, OrCom, OrCom Alumni, Organizational Communication, refugees, UP Manila
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